ROOFTOP TENT WARRANTY AGREEMENT

. Warranty Coverage and Period

1.1 This warranty is provided by [YONGKANG MINGDE INDUSTRY&TRADE CO.,LTD.] (“we”, “us”, “our”) and applies to the rooftop tent product identified above (“Product”).

1.2 The warranty period is twelve (12) months commencing on the date the Product is sold by an authorised dealer to the original end user (“Warranty Period”).

1.3 This warranty covers defects in materials and workmanship under normal use, maintenance and service conditions.

1.4 This warranty is provided to the original purchaser only and is not transferable to any subsequent owner.

1.5 Proof of purchase (invoice, receipt or dealer sales record showing the sale date) must be provided to make a claim. If proof of purchase cannot be provided, the warranty period will be calculated from the date of manufacture.

2. What This Warranty Covers

2.1 If, during the Warranty Period, the Product is found to have a defect in materials or workmanship, we will, at our discretion, provide one or more of the following remedies:

• repair the defective part or component;

• replace the defective part or component; or

• replace the Product (where repair or part replacement is not reasonably practicable).

2.2 Where a valid warranty claim is accepted, the cost of replacement parts and repair labour will be borne by us.

3. What This Warranty Does Not Cover

To the extent permitted by law, this warranty does not cover the following:

3.1 Wear-and-tear parts, including but not limited to: zippers, hook-and-loop (Velcro) fasteners, elastic cords, pegs, pole spring pins, dust covers, weather seals, ropes, buckles and plastic fittings. Replacement of these parts due to normal wear, tear or deterioration is not covered.

3.2 Damage caused by human factors or misuse, including:

• failure to install, use, fold or store the Product in accordance with the user manual;

• overloading, excessive force, dropping or impact damage;

• unauthorised modification, disassembly or fitting of non-genuine parts;

• damage to fabric or coatings caused by inappropriate cleaning agents or chemicals.

3.3 Damage caused by external events, including:

• fire, flood, earthquake, lightning or other acts of God;

• animal bites, insect or rodent damage;

• damage caused by third parties during transport (transport damage claims should be directed to the carrier).

3.4 Normal ageing and cosmetic wear, including:

• natural fading of fabrics and normal ageing of coatings;

• minor scratches, stains or colour variation resulting from normal use.

3.5 Unauthorised repairs – issues arising after repair, disassembly or modification by a third party not authorised by us.

3.6 Products outside the Warranty Period.

4. Out-of-Warranty Repair Service

4.1 For Products outside the Warranty Period, or for issues not covered by this warranty, we may offer a paid repair service.

4.2 Parts supply: Required parts can be supplied at cost price, with no additional mark-up.

4.3 Labour and freight: Repair labour costs and return freight charges are payable by the customer. A quotation will be provided before any work is carried out.

4.4 Service process: Contact the original dealer or our after-sales team → provide product photos and a description of the fault → confirm the repair plan and quotation → proceed with repair once approved by the customer.

5. How to Make a Warranty Claim

5.1 Contact the authorised dealer from whom the Product was purchased, or our after-sales department, as soon as the issue is discovered.

5.2 Provide the following:

• proof of purchase;

• product model and serial number (if applicable);

• a description of the fault;

• photographs and/or video of the issue.

5.3 If the claim is assessed as valid and within warranty, we will arrange one of the following:

• Parts issue: replacement parts will be shipped for fitting by the customer or dealer;

• Product return: the Product will be returned to us for repair, or repaired by an authorised service provider.

5.4 If the claim is assessed as outside warranty, the matter will be handled under the out-of-warranty repair service in clause 4, with costs payable by the customer.

6. Australian Consumer Law

6.1 Our goods come with guarantees that cannot be excluded under the Australian Consumer Law (ACL). You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

6.2 This warranty is provided in addition to your rights and remedies under the ACL and any other applicable Australian laws. Nothing in this warranty excludes, restricts or modifies any statutory guarantee, right or remedy that cannot lawfully be excluded, restricted or modified.

6.3 Where the Product is supplied to a consumer in Australia, the following notice applies:

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

7. General Terms 7.1 Repair or replacement of the Product or any part under this warranty does not extend or renew the original Warranty Period. Replacement parts carry the remaining balance of the original Warranty Period. 7.2 To the extent permitted by law, our liability under this warranty is limited to the repair or replacement obligations set out above. We are not liable for indirect or consequential loss (such as travel delays or accommodation costs) arising from a Product fault, except where such loss is recoverable under the ACL. 7.3 This warranty is governed by the laws of [State/Territory], Australia. Any disputes will be subject to the jurisdiction of the courts of that State/Territory. 7.4 Any matter not covered by this warranty will be dealt with in accordance with the user manual and applicable Australian law.

8. Contact Details

• Company: YONGKANG MINGDE INDUSTRY&TRADE.CO.,LTD.

• After-Sales Phone:0086-13566913303

• After-Sales Email:olivia@ykmingde.com